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Technical support

If you need assistance with system issues please contact technical support within your volunteer workplace. Also refer to the system requirements page.

Using the Responding to Abuse and Neglect - Education and Care (RAN-EC) online induction training for volunteers portal

Please refer to the Registration and troubleshooting document.

If you require further support please refer to the following:

  • Department for Education and Child Development (DECD) sites: contact the site you are volunteering at
  • Catholic Education sites: help desk: 8301 6600 (ask for RAN-EC Help Desk)
  • Independent Schools SA sites: help desk: 8179 1400